TERMS & CONDITIONS
Welcome to the www.ibenhoej.com website terms and conditions for use. By placing an order on this website, you agree to be bound by these terms and conditions.
All images and illustrations on this website are the property of Iben Høj.
All prices are indicated in DKK. All prices include Danish VAT of 25% on orders to Europe.
All orders shipped to countries outside Europe are priced without the Danish VAT.
Prices do not include delivery charges. Orders may be subject to local taxes and/or import duties at your own expense.
As a customer you do not need a Paypal account, but all payments are processed through Paypal, a completely secure, well-trusted online payment processor.
All major debit and credit cards are accepted. For details regarding Paypal visit www.paypal.com.
You will receive an order confirmation by e-mail shortly after placing your order.
On rare occasions an item can be out of stock. Then you will be informed via e-mail.
WE SHIP ANYWHERE IN THE WORLD!
We deliver globally from Denmark. Goods will be dispatched within 1-3 working days of the payment being cleared. If an item is momentarily out of stock, and delivery takes a little longer, we will inform you via e-mail.
SHIPPING IN DENMARK
REGARDLESS OF VOLUME A 50 DKK FEE IS ADDED TO COVER POSTAL FEES.
Danish orders will be delivered within 1-3 days from shipping confirmation.
REGARDLESS OF VOLUME A 120 DKK FEE IS ADDED TO COVER POSTAL FEES.
International orders will be delivered within 1-10 days from shipping confirmation.
Orders are not shipped on weekends and holidays. Some delays can occur during busy periods and public holidays. iben høj can not be held liable for any delays with the shipping company or local customs. iben høj is not responsible for merchandise that is damaged during transportation. We always pack everything carefully, thereby minimizing possible damage.
RETURN & EXCHANGE POLICY
We will exchange or refund any item you are not happy with, provided they are returned in their original condition within 14 days of receipt. Please ask for proof of postage from the post office for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit. Delivery charge and returned postage will only be refunded if the item is faulty. If an item you have received is damaged, please inform us within 24 hours of delivery, to arrange for a replacement to be sent. In the case of faulty goods, we will reimburse you in full (the cost of the product and postage). In the case of non-faulty goods, we will reimburse you for the cost of the product only. Please send all returns to: iben høj, Designkompagniet A.S., Kystvej 29, 5300 Kerteminde, Denmark.
Although we aim that the website is accurate in all respects, we can not guarantee that all available products at iben høj’s shop is in stock when your order is processed. In case of lack of storage or misleading information that affects your order, we will contact you shortly via e-mail and give you the opportunity to revise or cancel your order.
Kindly note that our webshop can not be used if cookies are not allowed.
WE ARE HERE FOR YOU!
If you require information about our products or advice about your order, please e-mail us at firstname.lastname@example.org.
How to be an iben høj retailer: firstly – send us an e-mail! State your interest and tell us a little about your shop and we will contact you with information.